How Do I Fix "NY Service State Disconnected" Error? If you are running CX-Supervisor version 3.3 and receive "NY Service state disconnected" message in the error log when running on NY series IPC then it is likely your NY System API is not compatible. CX-Supervisor 3.3 is only compatible with NY System API version 1.0.0.0. This problem can be resolved by checking your NY System API version and downgrading to version 1.0, which is included as part of updating the "Industrial PC Support Utility" (known as ISU). Update method1. Open Industrial PC Platform Software downloads web page for the ISU update packages The "Product Information" screen of the "Industrial PC Support Utility" will now show the updated "IPC Product Version" and CX-Supervisor 3.3 will now run without the error.
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